Privacy policy

 

Zivanche is committed to safeguarding customer privacy and ensuring that personal information is handled in a secure and responsible manner.

This Privacy Policy explains how information is collected, used, and protected when interacting with the website or placing an order.

Use of the website indicates acceptance of the terms outlined in this policy.

Business Name : Timeless Vision Group Private Limited

1. Information We Collect

When interacting with Zivanche, the following information may be collected:

  • Full name

  • Contact number

  • Email address

  • Shipping and billing address

  • Order and transaction details

  • Device-related information (such as IP address and browser type)

Payment-related data for prepaid transactions is processed securely through trusted third-party payment gateways. Zivanche does not collect or store sensitive financial data, including card or banking information.

2. Use of Information

Collected information is used for operational and service-related purposes, including:

  • Processing and fulfilling orders

  • Coordinating shipping and delivery

  • Providing order updates and customer support

  • Detecting and preventing fraudulent or unauthorized transactions

  • Improving website performance and user experience

  • Sharing promotional communication where consent has been provided

3. Sharing of Information

Personal information is not sold, rented, or traded.

Information may be shared only with trusted third parties required to operate the business, such as:

  • Payment gateway providers for secure transactions

  • Logistics partners for order delivery

  • Service providers supporting website functionality

These parties are authorized to use the information strictly for the intended purpose.

4. Data Security

Appropriate technical and organizational measures are implemented to protect personal information from unauthorized access, misuse, or disclosure.

Complete security of data transmission over the internet cannot be guaranteed. Use of the platform is undertaken with this understanding.

5. Cookies & Tracking Technologies

Cookies and similar technologies are used to:

  • Enhance user experience

  • Analyze website traffic and usage patterns

  • Improve functionality

Disabling cookies through browser settings may affect certain features of the website.

6. Marketing & Communication

Contact details may be used to share:

  • Order-related updates

  • Promotional offers, product launches, and brand communication

Opt-out options are available at any time for marketing communications.

7. Data Retention

Information is retained only for as long as necessary to:

  • Fulfill orders and provide services

  • Maintain records for legal and accounting purposes

  • Resolve disputes and enforce policies

8. Customer Rights

Customers may:

  • Request access to personal data

  • Request correction of inaccurate information

  • Request deletion of data (subject to legal requirements)

  • Opt out of marketing communication

Requests can be made through official support channels.

9. Third-Party Links

The website may contain links to external platforms. Responsibility for privacy practices of such third-party websites does not lie with Zivanche.

10. Policy Updates

Zivanche reserves the right to modify or update this Privacy Policy at any time. Changes become effective upon being published on this page.

11. Contact Information

For privacy-related queries or concerns:

  • Email: support@zivanche.com
    dispatch@zivanche.com

  • Brand: Zivanche